Stay safe during your stay!

Our team of professionals are trained to ensure safety and hygiene.
Please read the following information carefully to contribute to our efforts:

Basic information:

  1. Keep a distance of 2 meters from other guests
  2. Use the disinfectant each time you enter the hotel
  3. Wash your hands frequently
  4. If you feel unwell, please contact a member of our staff

…and remember to avoid touching M.E.N.
Mouth Eyes Nose

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General information:

Room Cleaning

Please inform us:

  • If you want to clean your room (a minimum of five (5) hours window is required)
  • If you need to change your linen or towels.

Hotel Pool

  • Pool opening hours are between 08:00 and 23:00
  • The maximum number of people allowed in the pool is five (5)
  • Always use slippers (never walk barefoot)
  • Always take a shower before entering the pool (suggested in your room)
  • The pool bathrooms should be avoided; if you use the bathroom, take a shower again before re-entering the pool
  • The pool contains a chemical that will turn to RED if anyone urinates while bathing

Hotel Loungers & Sofas

  • In your room you will find your personal pool/beach towels (pareos)
  • If you use the hotel loungers, please ensure the pareos cover the entire surface of your sunbed.

Please note that the maids will not change your pareos during your stay.

Catering

(A) Breakfast

  • The a la carte breakfast is available daily from 09:00 to 11:00
  • Please do not sit at a non-set table.
  • The maximum tables in simultaneous use are seven (7). Six outside and one inside.
  • The maximum number of people on each table is four (4).

(B) Pool Restaurant

  • The pool Restaurant is open daily from 11:00 to 23:30
  • Please do not sit at a non-set table.
  • The maximum tables in simultaneous use are seven (7). Six outside and one inside.
  • The maximum number of people on each table is four (4).

(C) Pool Bar

  • The hotel bar is open daily from 11:00 to 23:30

 

(D) Room Service

  • Room service is available daily from 11:00 to 23:30
  • Please dial 200 for service
  • There is no extra charge for Room service
  • Staff are not allowed to enter your room.

(E) In room Mini-Bar

  • All bottles in your Mini Bar are disinfected. Evian water cost EUR 3 per bottle

Do not hesitate to contact us for any questions about the safety procedures followed.

We wish you a wonderful stay!
The Lilly Residence Team